Current Issue : April-June Volume : 2025 Issue Number : 2 Articles : 5 Articles
Background: Community needs assessments can provide valuable insights concerning the health of communities. This study aims to measure health priorities according to community members in Jazan, Saudi Arabia, to assess healthcare service utilization, barriers to accessing these services, and preferences for utilizing government or private healthcare services. Method: Multistage sampling was utilized to reach a sample of adults in community settings. The assessment was performed via personal interviews utilizing a structured questionnaire to measure demographics, health priorities, service utilization, barriers, and preferences for healthcare settings. Chi-squared tests, Student’s t-tests, and multivariate regression analysis were used to assess the differences between demographics and service utilization according to the preferred healthcare settings. Results: A total of 3411 participants were recruited for the assessment. The mean age of the participants was 34 years, and 51% were male. The participants viewed diabetes as the most important health condition. Emergency services and primary care were viewed as the most important healthcare services, and time constraints were the main barriers to healthcare accessibility. Thirty-six percent of the participants preferred to utilize healthcare services in the private sector, where age, gender, nationality, education, income, housing type, and family size were statistically associated with the preference for seeking healthcare in either the private or government sectors (p < 0.05). Conclusions: Future assessment is required to recruit healthcare providers and decision-makers to understand the process of strengthening multidisciplinary collaboration to tackle chronic diseases such as diabetes, strengthen the role of emergency and primary healthcare services, and address time constraints pertaining to healthcare accessibility....
Background: Digital transformation has emerged as an important theme in contemporary organisational studies, particularly within public sector institutions striving to enhance operational efficiency, improve service delivery, and foster innovation. This study aimed to explore the experiences of key actors within the Swedish Transport Administration, focusing on the challenges and opportunities associated with digital transformation. The research questions were as follows: (1) How do key actors perceive the effectiveness of the organisation’s management control systems in supporting digitalisation efforts? (2) What challenges and opportunities do key actors identify in the project management approach for implementing digital transformation initiatives? (3) How do key actors view the alignment between project-level goals and the Administration’s overarching strategic goals for digitalisation? Methods: The study employed a qualitative approach, conducting semistructured interviews (n = 18) with participants from the Administration. Data from the interviews were analysed using an open coding approach. Results: The findings revealed that (1) respondents favour a more centralised and cohesive approach to management control, (2) there is a notable lack of expertise in change management, and (3) alignment between strategic and project-level objectives is insufficient, creating challenges in ensuring consistency and coherence in the implementation of digitalisation efforts. Conclusions: The results shed light on issues regarding management control, prioritisation, and the coordination of digitalisation efforts within a public sector administration....
Social media platform/website has changed the world in many ways and has become an integral part of everyday internet use. Under the influence of the Covid 19 pandemic which caused the customers’ consumption habits to be changed, such as the purchase channel and purchase behavior. The top three of social media platform are Facebook, Youtube and Instagram, its monthly active users worldwide were 3 billions, 2.5 billions, and 2 billions, respectively (Nielenwire, 2024). Prior literature is related to scholars’ primary focus on TAM and UTAT model to influence social media platform usage, such as Facebook, Twitter and WeChat, with few studies focusing on consumers’ insight to discuss. This study aims to examine the influential factors of purchasing from social platform/website, using Money attitude and conformity to discuss the issue. This research used survey technique to collect the data from 300 respondents who ever purchased in the social media platform/website. Regression analysis approach and the SPSS 22.0 software were employed to verify the coefficients and hypotheses to meet statistical design. The researchers found the MAS factors (Retention/Time), conformity (normal and information) and price sensitivity, were influenced on consumer’s purchase intention from social media platform/website....
In several countries, digital financial advisory services, particularly those supported by robo-advisors, are becoming increasingly popular in retail banking. These tools assist users with financial decisions such as risk assessment, portfolio selection, and rebalancing—all at a reduced cost. Recent studies suggest that, over time, robo-advisors could complement human financial advisors. Building on this research, which evaluates robo-advisors’ effectiveness in asset allocation, this study aims to assess the impact of this strategic shift on retail banks’ profitability. It compares the Canadian and French banking sectors, where robo-advisors were introduced in the 2010s. Results indicate that implementing robo-advisors enhances profitability in non-interest activities, with this effect being more pronounced in France than in Canada....
Service design is an emerging transdisciplinary research field that has received an increased interest in the last years. It has been used to improve service delivery, develop new and innovative services and provide value-added solutions in all the major domains of the service sector. It has been applied also in public administration, but in a limited and incomplete way. Nonetheless, it offers great promise for modernizing public services through human-centered approaches and innovative methodologies. This paper investigates the application of service design in public administration in order to improve public services and support addressing effectively citizens’ growing needs. It analyzes the service design philosophy as compared to the theories and the requirements of public administration in order to determine the opportunities, as well as the challenges for, and the barriers to, the application of service design in public services. In addition, it outlines the major methods of service design in order to assess their potential in the design of public services. Finally, it reviews the current implementations of service design in public administration in order to reveal the methods used, the outcomes, the shortcomings and the opportunities for future implementations....
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