Current Issue : October-December Volume : 2024 Issue Number : 4 Articles : 5 Articles
The business dynamics of services evolve drastically, making it necessary for organizations to be willing to look for management models that add value to the company through social responsibility and sustainability and impact its related community. The preservation of the organizational image capitalizes on the value of companies, giving them differentiating elements to stand out in the market. This study aims to determine the relationship between the dimensions of Corporate Social Responsibility (CSR) and the Corporate Image of companies belonging to the food services sector in Cajamarca, 2022. For this purpose, a quantitative scientific approach, correlational level, nonexperimental cross-sectional design was used, employing a questionnaire with applicability validity and a reliability of 0.90 as an instrument. The results confirm the existence of a significant and positive correlation (Spearman r = 0.740), regarding the significance level (p<0.05). Therefore, the research hypothesis (Hi), which states that there is a positive relationship between Corporate Social Responsibility and Corporate Image according to the rule of interpretation, is valid....
Service delivery is seen as the act of providing citizens with basic amenities of electricity, water, housing, etc. by the government of any nation. However, this has been viewed to be capital intensive for some developing nations with high population and limited resources despite its necessity for economic growth and development. This article employs the Systematic Quantitative Assessment Technique (SQAT) propounded by Pickering and Byrne in 2014 to systematically review 50 articles published between 2013 and 2021 by 6 reputable data bases across 32 nations and 6 continents. The review itemized the themes adopted by various countries to overcome specific challenges to provide affordable and quality services to its citizens. Majority of the articles were empirical in nature while a few were conceptual. The highest number of published articles was found in Asian, African, and European continents while North America, Australia and South America had the least number of published articles. Survey, secondary data, and interviews were the highest methods of data collection while mixed and household level data were the least. It is advised that future research should be geared towards mixed data collection for effective comparison and validation of existing information (secondary data) that may have been used....
Servicification in global value chains (GVCs) in emerging and developing Asian economies has become a trend recently. However, there have been no scientific studies to elucidate the mechanism of servicification in GVCs. To fill this gap, this study aims to investigate the involvement of service sectors in GVCs in Asian economies in terms of the quantitative interactions between service inputs and manufacturing exports and inputs and between service inputs and service exports. For this purpose, a panel vector-autoregressive model and the Trade in Value Added database of the Organization for Economic Cooperation and Development (OECD) were used for the empirical analysis during 1995–2018. The estimation results find that, first, there exist reciprocal interactions between the business services and manufacturing sectors; foreign business service inputs are induced by manufacturing exports, whereas manufacturing inputs are induced by business service exports. Second, foreign manufacturing inputs facilitate foreign business service inputs. Third, business service inputs are promoted by business service exports. These trends in the involvement of business services’ involvement in GVCs have accelerated since the mid-2000s. To enhance the role of services in GVCs, Asian economies should facilitate the removal of explicit restrictions in service trade and address regulatory divergence across countries....
The Ukrainian higher education institutions (HEIs) are currently facing a prolonged multi-dimensional crisis. Still reeling from the aftermath of the pandemic and subsequent crises, HEIs are now plunged into even greater challenges due to the full-scale war. This study investigates student and teacher perspectives on the unique circumstances of education during wartime, particularly focusing on attitudes towards digitalization of educational processes. An anonymous online survey was conducted at a public HEI in the Kharkiv region one year after the war started. In total, 450 students and 55 academic staff members answered the survey. Our findings indicate a substantial enhancement in the digitalization of HEI due to the crisis, evidenced by satisfaction among teachers and students regarding platforms and educational content quality. Results also reveal that though both students and teachers prefer online education as the primary mode of teaching and learning, it is also perceived as less suitable in the long term. The students are also more interested compared to the teaching staff in making HE more flexible and adapted to their needs. The study sheds light on the impact of the crisis on the digitalization of HE, providing valuable insights into the evolution of technological integration within academic institutions....
Customer loyalty continues to be a crucial factor for retail banks in maintaining market share, increasing revenue and profits, and reducing costs in the highly competitive business landscape of today. They consistently strive for innovation to maintain a competitive edge, introducing novel experiences and heightened satisfaction to customers, thereby enhancing customer loyalty. This study aims to examine the effect of service innovation on customer satisfaction and loyalty in the Vietnamese banking sector. The research investigates banking service innovation from three angles: novel service concept, novel service procedure, and novel technological distribution system. To confirm the relationship between concepts and complete the survey questionnaire, qualitative research techniques are employed. Simultaneously, a quantitative research technique (structural equation modeling—SEM) is used to assess the relationship between concepts. The study surveyed 398 clients of Vietnamese retail banks. All dimensions of service innovation, including novel service concept, novel service procedure, and novel technological distribution system, have positive effects on customer satisfaction and loyalty. Customer satisfaction also has a substantial effect on customer loyalty. Finally, it then draws some conclusions and makes some recommendations to retail banks to improve both customer satisfaction and customer loyalty via enhancing service innovation....
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